Hardware Support Engineer

Hardware Support Engineer
  • £160 - £180 per Day
    DAY
  • Contract
  • London, England, UK London London GBR NW1 3AN
Job Ref: BBBH121155
Sector: Cloud, infrastructure & networks
Date Added: 11 November 2022

A leading Bank are currently looking for a Hardware support engineer to join the team on a 12 month contract. You should be a strong support engineer and advocate for the Hardware Support function, able to communicate with all levels of business users, senior members of staff and IT Managers.

This role will be based 5 days per week in the office near Euston Square station. Some weekend work will be required (1 weekend a month) at time and a half on a Saturday and Double time on a Sunday.

Responsibilities:

  • Hand on Support engineer to support business users via phone, Email, SNOW tickets and in person and complete all tickets within SLA, while managing user's expectations.
  • Onboard New Joiners and carryout ad-hoc desk moves as and when required
  • Provide 1st -2nd Line Support with all Hardware related issues
  • Provide Mobile Device setup/support
  • Carryout Desk moves (intraday and OOHS)

Knowledge/Experience required:

  • Previous experience in a Banking environment
  • Windows 10 desktop support knowledge
  • Experience of HP & Lenovo Desktop/Laptop hardware and VDI environment
  • Experience of Building devices using PXE boot and USB imaging services
  • Knowledge of using Microsoft SCCM Console is desirable
  • Knowledge of using ServiceNow ticket system is highly desirable
  • Experience in supporting Office 365
  • Experience of mobile device support including iPhones and iPads
  • Good Communication skills, both oral and written.
  • A desire to make things better.
  • Capable of working under minimal supervision and to manage workload proactively.
  • The ability to work well under pressure and to tight deadlines.
  • Flexibility
  • Tenacity and ability to deliver strategic goals
  • Capable of delegating and allocating work amongst the team
  • Ability to influence others

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

Lorien https://www.lorienglobal.com https://www.lorienglobal.com/-/media/lorien/logos/lorienlogoweb189x84.png
11/12/2022 12:31:18
GBP 160 180 Day
Contact Consultant:
Lilly Ward

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