THIS IS A REMOTE ROLE.
We are looking for a contractor to provide 3rd line technical support to customers including server, desktop and networking infrastructure. You will take part in 4 on 4 off Rota 19:00 - 07:00 24*7 shift pattern inc. weekends/bank holidays
You will need to:
- Log all calls accurately, update and close with relevant information.
- Pro-actively monitor nominated customers infrastructure using the ESPRIA Systems Management Suite.
- Escalate major issues immediately to your line manager.
- To liaise with and build strong working relationships with key customer contacts.
- To be an ambassador for ESPRIA to maintain and enhance the reputation of ESPRIA.
- To have a flexible approach and attitude.
- To take a proactive approach to customer IT systems to ensure problems are avoided and the longer-term development of the customer IT systems are considered.
- To be able to work autonomously with little supervision.
- To be able to manage demanding users on customer sites who have high expectations.
- To be able to communicate technical issues and concepts to a non-technical audience.
- There may be a requirement to provide cover to other customer sites when absence by other engineers dictates.
- Ensure that you understand the Company Ethos and Vision, including any tasks linked to your role with the ESPRIA Strategic Bridge.
- Knowledge of Storage Platforms
- Microsoft Hyper-V 2012R2 or later
- VMware ESXi
- MS Windows Server 2012 R2 or later
- MS Exchange 2016 or later
- MS SQL 2014 or later
- Backup Technologies (Veeam, Microsoft DPM)
- Positive, enthusiastic, and supportive individual
- Ability to take ownership of and progress issues
- Ability to work under pressure
- Ability to work in a team and to support team members
- Excellent communication and interpersonal skills
- Ability to build good working relationships with internal and external contacts
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age
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