Service Manager

Service Manager
  • £450 - £500 per Day
  • Contract
  • Edinburgh, Scotland, UK Edinburgh Edinburgh GBR EC2M 3UR
Job Ref: BBBH120419
Sector: Service delivery & operations
Date Added: 28 October 2022

Our leading UK banking client is seeking a Service Manager to join the bank, please see the details of the role below -

Location: UK office locations (remote working and 1-2 days in the office per month)

Duration: 6 months initial contract with potential extensions

About the role:

We are looking for a Service Manager who can support us in the transition of various support teams, incident management, access rights and request management functions globally into a single model following a large scale Domain Migration project.

The role would be responsible for assessing all the various existing functions and building a sustainable BAU model going forward to support both general population users and the trader community. This encompasses several different business areas and their ad-hoc ways of working.

Skills / experience required:

  • Use of Service Now or other toolset for incident and request management.
  • Large scale migration/take on projects.
  • Ability to process map and bring to life the customer journey.
  • Experience of evolving project processes into a BAU state.
  • Stakeholder management.


  • Some ITIL experience.
  • Global take on projects.

If this role seems a good match for your skills and experience, please apply with your CV.


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

27/11/2022 11:30:59
GBP 450 500 Day
Contact Consultant:
Jessica D'alton

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