Service Manager

Service Manager
  • £450 - £500 per Day
    DAY
  • Contract
  • Edinburgh, Scotland, UK Edinburgh Edinburgh GBR EC2M 3UR
Job Ref: BBBH120419
Sector: Service delivery & operations
Date Added: 28 October 2022

Our leading UK banking client is seeking a Service Manager to join the bank, please see the details of the role below -

Location: UK office locations (remote working and 1-2 days in the office per month)

Duration: 6 months initial contract with potential extensions

About the role:

We are looking for a Service Manager who can support us in the transition of various support teams, incident management, access rights and request management functions globally into a single model following a large scale Domain Migration project.

The role would be responsible for assessing all the various existing functions and building a sustainable BAU model going forward to support both general population users and the trader community. This encompasses several different business areas and their ad-hoc ways of working.

Skills / experience required:

  • Use of Service Now or other toolset for incident and request management.
  • Large scale migration/take on projects.
  • Ability to process map and bring to life the customer journey.
  • Experience of evolving project processes into a BAU state.
  • Stakeholder management.

Desirabe:

  • Some ITIL experience.
  • Global take on projects.

If this role seems a good match for your skills and experience, please apply with your CV.

IND_PC2

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien https://www.lorienglobal.com https://www.lorienglobal.com/-/media/lorien/logos/lorienlogoweb189x84.png
27/11/2022 11:30:59
GBP 450 500 Day
Contact Consultant:
Jessica D'alton

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