Service Desk Team Leader

Service Desk Team Leader
  • £150 per Day
    DAY
  • Contract
  • Kegworth, Leicestershire, England, UK Kegworth Leicestershire GBR DE74 2HN
Job Ref: 50217914
Sector: Other
Date Added: 05 May 2022

NatWest are seeking a highly motivated candidate to join their award-winning front line internal colleague support team. The role is based in Castle Donnington in the East Midlands and will be following the new flexible ways of working model offering 80% of the time spent working remotely and 20% of the time in our brand new conveniently located offices near East Midlands airport which offer free on-site parking. A desk, chair, IT equipment and mobile phone can be provided to support remote working.

Key Responsibilities:

Working in a busy and dynamic environment you will lead a team of between 10 and 14 analysts delivering support to colleagues across the Bank and will report to an operations manager

  • You will collaborate closely with a broad group of team leaders and will interact regularly with the wider senior leadership team helping to shape the performance and future direction of the department
  • A passion for helping people to develop and for delivering high standards of customer service via world class customer journeys is essential to success in the role
  • You will have the opportunity to demonstrate articulate analytical ability during your leadership of your teams to ensure they reach the required targets and be capable of developing support plans to help your teams reach performance goals
  • You will act as a source of motivation for your team by championing their potential and helping them realise their personal goals through development planning and one to one coaching
  • Listening and acting upon feedback is a key part to the role assisting with the implementation of continuous improvement through an empowered network
  • You will have the opportunity to develop your own leadership skillset with support from your own line manager who will help you realise your potential

Initially this will be a 6 month rolling contact with an opportunity to convert to a permanent role for candidates who excel in their performance with a starting salary of circa £30,000 per annum plus additional benefits as part of the total reward package offered.

This is an exciting opportunity to join the leadership team of a highly motivated and energised team of people with opportunities for leadership development and progression.

Interested? Contact Tony Kelleher as soon as possible on 0207 654 1146.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

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04/06/2022 08:16:42
GBP 150 150 Day
Contact Consultant:
Tony Kelleher

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