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Vendor Manager

Job Type
St. Albans, Hertfordshire
Job Ref
Date Added
February 1st, 2024

Vendor Manager (B2C Customer Service Centre Ops Excellence Manager UK)

Hybrid working (2 days in London office)

Excellent Benefits & competitive salary


Are you an experienced Vendor Manager with a passion to grow and learn? Are you looking for a demanding and fast paced career which you will be rewarded for? then this is the role for you.


About The Role

You will be a member of the Customer Service Centre team covering the UK market! In this role you will be responsible for the definition and implementation of the Customer Service Center Operational Excellence framework and programs for the B2C team.


In this amazing opportunity, you will get the opportunity to develop the definition of standards and the establishment of working processes for B2C team for the deployment into business-as-usual activities. You will development and implement the vendor management strategy and performance improvements and will be the B2C contact for Commercial activities and projects deployment.



  • You will be responsible for defining a strategy to track vendor performance and implement measurable key metrics and tracking tools.
  • You will define and implement a CSC compliance governance model.
  • You' will lead risk assessment, identify risk mitigation actions and ensure Business Continuity Management (including BCP) is updated, documented, and tested.
  • You'll be leading the forecasting cycle, coordinate data flow across cross-functional stakeholders.
  • Partnering with cross-functional internal stakeholders (local & Global teams) and external vendors, you'll look at ways to develop collaborative working relationships.


About you

  • You are someone who is passionate in delivering excellent customer service, with proven working experience in Operations.
  • You are someone who has experience with Vendor management & strategy, Change management, Program/Project management, Process re-engineering, Continuous improvements, and Risk management.
  • You'll have a deep knowledge and understanding of Operational & Compliance processes and standards.
  • You are someone who has the ability to influence senior stakeholders.


What's in it for you?

  • Work in a Global organization
  • You will have the opportunity to grow your career within the business, both locally and worldwide.
  • Excellent benefits such as: flexible working options, enhanced parental leave policy, medical cover, life assurance and season ticket loans etc.
  • Be a part of an organization who have a huge commitment to inclusion


If the above sounds like it could be you, please click through and apply now or send your CV

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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