Programme Manager - TrackWise eQMS - Post-Market Complaints

Programme Manager - TrackWise eQMS - Post-Market Complaints
Location: Remote
Inside IR35
6 Months

The Opportunity

We are seeking an experienced Programme Manager to deliver a Programme Manager - TrackWise / eQMS Post-Market Complaints Transformation. The Programme Manager will lead a high-profile, business-critical transformation focused on post-market complaints. This role will drive improvements in how complaints are captured, processed, analysed, and reported across a global organisation.

This is a complex, cross-functional programme spanning Quality, Technology, Data, Operations, and external partners. The Programme Manager for TrackWise eQMS - Post-Market Complaints will own delivery end-to-end, from shaping the programme through to execution, validation, and adoption.

What the Programme Manager for TrackWise eQMS - Post-Market Complaints will be doing:

• Lead end-to-end programme delivery, including planning, governance, milestones, and risks
• Drive key workstreams, including:
• Complaint intake transformation
• Alignment to TrackWise (system of record)
• Data integration with third parties and distributors
• AI-supported classification
• Reporting and analytics platform delivery
• Ensure alignment to regulatory requirements and audit readiness
• Manage senior stakeholders across business and technology teams
• Establish clear governance, reporting, and escalation frameworks
• Deliver measurable improvements in data quality, compliance, and operational efficiency
• Oversee third-party vendors and ensure delivery against agreed plans
• Support business readiness, adoption, and transition into BAU

What We're Looking For

• Proven Programme Manager or Senior Project Manager with experience delivering complex, large-scale transformation programmes
• Familiarity with TrackWise or similar eQMS platforms
• Background in regulated industries (medical devices, pharmaceuticals, or life sciences) is desirable
• Stakeholder management skills across senior leadership and cross-functional teams
• Experience delivering technology-enabled change, including system integration, automation, and data platforms
• Knowledge of complaint handling, post-market surveillance, and regulatory processes
• Experience with data and analytics tools (e.g. Power BI) is advantageous

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.