Telephony Engineer

Telephony Engineer - London (12 month contract)

Location: London
Working Pattern: Full-time, 5 days per week (228 days per year)
On-Call & Out-of-Hours: Required as part of rota and for planned maintenance

About the Role

We are seeking a highly skilled and experienced Telephony Engineer to join our team in London. This is a critical position responsible for managing and supporting complex, mission-critical telephony systems, including switchboards and call distribution platforms. The successful candidate will ensure seamless communication services for our organization and provide expert-level support to end-users.

Key Responsibilities

• Incident & Service Management: Handle daily telephony (fixed line) incidents, service requests, and general queries.
• Stakeholder Engagement: Attend key meetings and represent the department throughout project lifecycles.
• Collaboration: Work closely with internal teams and external vendors to maintain high service standards.
• Service Provisioning: Manage provisioning, support, and cessation of telephony services.
• Mailbox & Queue Management: Oversee the Telephony shared mailbox and resolver group using Service Management tools.
• Continuous Improvement: Identify and champion opportunities for service enhancements and risk mitigation.
• Cross-Team Support: Be willing to learn and assist other areas within Unified Collaboration.

Requirements

• Several years of experience managing and supporting complex telephony systems.
• Strong understanding of switchboards, call distribution systems, and mission-critical environments.
• Excellent communication and stakeholder management skills.
• Ability to work independently and as part of a team.
• Flexibility to work outside normal hours, including public/bank holidays, and participate in an on-call rota.

Additional Information

• Out-of-Hours Work: Required for planned maintenance and urgent support.
• On-Call Rota: Participation required for out-of-hours coverage.
• Contract/Purchase Order: Will include provisions for out-of-hours work and on-call duties.

If you are a proactive, detail-oriented professional with a passion for telephony systems and delivering exceptional service, we'd love to hear from you. Apply today and help us maintain critical communication infrastructure for our organization.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.