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2nd Line Engineer - Client Site

Job Type
Cambridge, Cambridgeshire
£40000 - £45000 per annum
Job Ref
Date Added
June 11th, 2024

2nd Line Technical Engineer

London city office with client site in Cambridge.

Up to £45,000 (DOE)

A renowned specialist IT Managed Service Provider (MSP) based in central London is looking for a dedicated 2nd Line On-site Engineer to support a key client in Cambridge. This role offers an opportunity to work with cutting-edge technologies across both Mac and Windows OS, providing top-notch service to some of the UK's leading financial institutions.

Key Skills and Experience:

  • Strong technical background with expertise in Microsoft (1st choice) and Mac (2nd choice) environments.
  • Extensive experience in supporting and managing primarily Mac-based environments, both remotely and on-site.
  • Proficiency in maintaining and administering cloud-based solutions, Microsoft Azure, and Office 365, with the ability to automate processes to reduce manual effort.
  • Experience in administering Local Area Networks (LANs), including switches and access points, is advantageous.
  • Proven track record in providing desk-side support to senior executive-level end-users.

Role and Responsibilities:

  • Provide desk-side and remote support to troubleshoot issues with equipment and systems.
  • Deliver end-user technical support, workarounds, and resolutions within Service Level Agreements (SLAs).
  • Support multi-function devices, telephony equipment, and specialized IT equipment, escalating issues to relevant vendors/support functions as needed.
  • Administer and maintain Active Directory, user accounts, group policies, and file access control according to agreed standards.
  • Develop and maintain comprehensive technical site documentation, including asset inventory, change management processes, and cybersecurity policies.

Technical Skills / Qualifications:

  • Mac OSX Support
  • JAMF
  • Microsoft OS: Windows 7, Windows 10
  • Microsoft 365
  • Microsoft Azure

If you are an enthusiastic IT professional looking to expand your career and work with the latest technologies in a dynamic environment, apply now to join a well-established MSP and make a significant impact to their clients.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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