Managed Services

We do the hard work so you can do your work

We know that managing contractors and interims can be a logistical nightmare. That’s why we do it for you. We’ll build a strong and trusted long-term partnership with you to gain an in-depth understanding of your business and how you work, taking responsibility for delivering contract staff and tailoring our service to meet your unique requirements. That’s why many of our clients have been working with us for 15 years or more.

What we give

  • An experienced account management team who can be based on your sites or ours
  • Vendor management
  • Supplier invoicing consolidation
  • A contractor transition programme
  • Strategic input into cost reduction and process improvement
  • Vendor Management System – we can implement our proprietary system, adopt your current solution or alternatively use our expertise & network of partners to recommend the best option for your needs

What you get

  • A simplified supply chain
  • Significantly reduced non-compliant spend
  • Reduction of management time spent on contractor and interim recruitment
  • A more efficient and effective recruitment service and improved management reporting and control
  • Dedicated and experienced personnel with sole responsibility for your project
RBS Banks on Lorien - Read our client case study here

The test

 Following a successful 10 years as a PSL supplier to RBS, Lorien was appointed managed service provider for the bank’s Technology arm in 2012. RBS was keen to consolidate its supply chain, improve the quality of it service and reduce costs.

The team

Lorien provided an onsite team of recruitment business partners to engage and support the hiring community through:

• Resource planning and delivery
• Resource pool and vendor management
• Comprehensive management information
• On and off-boarding
• Administrative support.

The tools

• Expert onsite teams based in core RBS locations
• Thorough analysis of all workforce data to identify potential for cost reduction
• Benchmarking of all non-permanent workers to assess the quality of headcount contractors compared to statement of work contractors
• Vendor day model to reduce time to hire for high volume projects
• Practice pool model to improve utilisation of existing Lorien resources
• Establishment of onsite Resource Enablement Partners to support RBS with recruitment analysis and decision-making
• Effective management of contractors and third party vendors.

The triumph

• Over 98% of all roles directly filled by Lorien
• 100% PES compliance
• Top performing recruitment solutions provider in RBS Supplier Performance Awards
• Comprehensive, accurate and transparent management information
• Streamlined and simplified vetting processes for contractors, speeding up critical hires

To find out more about our managed IT services in the UK, please contact our team on