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As a Lead Senior Member Analyst in in Nationwide's Member Analytics team, you will play a pivotal role in improving our understanding of member behaviour and needs, by taking our member analysis and segmentation strategy forward. You will be responsible for producing analysis on customer behaviour across different dimensions and segments including channel, value and life-stage and attitudes using SAS.
At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it's doing, is member focused.
This role sits in Nationwide's Member Analytics team who provide Strategic Insight, as part of the Marketing team. Our team builds and maintain a suite of segmentation tools, including lifestage and attitudinal segmentations, to describe our membership base and support our strategic goal of a "Thriving Membership", providing analytical context of support deepening of relationships with our members.
Your success isn't based on how long you spend at your desk. You'll have contracted hours, but we're always happy to support flexible working wherever we can. That might mean working from home or different Nationwide offices or agreeing a working pattern to help you balance work and life. We will always strive to find a way that works for everyone.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
You'll be delivering relevant and detailed insight about our customers that supports decision making and customer strategy.
Responsible for planning and executing analysis of member behaviour using SAS analytical software, interpreting the findings from member data and providing recommendations on best approach.
You'll take a proactive approach to the development of new insight by identifying gaps in our customer and segment, understanding and designing responses to fill those gaps.
Developing effective relationship with stakeholders and helping to facilitate strategic business decisions and respond to complex business problems with accountability for meeting deadlines.
You will also provide support to junior team members in their analytical investigations.
We're looking for someone with the following skills, experience and knowledge:
Someone with demonstrable analytical rigour, balanced with strong problem solving and inter-personal skills, who can work collaboratively within a team of Insight professionals and influence the business. You will:
We're also interested in who you are as a person. Why? Because our membership is made up of so many different kinds of people, so we want our employees to be just as diverse. We'd love to hear about:
We know applying for jobs can sometimes feel like you're sending an application into a black hole. We review each application individually. So, it's a good idea to call out your most relevant experience on your application to give yourself the best chance.
There are all sorts of employee benefits available at Nationwide, including:
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age