2nd Line Support Engineer - Hybrid WFH

2nd Line Support Engineer - Hybrid WFH
  • £25,000 - £29,000 per Annum
    ANNUM
  • Permanent
  • Huntingdon, Cambridgeshire, England, UK PE29 6FY Huntingdon Cambridgeshire GBR PE29 6FY
Job Ref: 50218969
Sector: Other
Date Added: 06 January 2022

2nd Line Support Engineer x2

Hybrid WFH approach

We have an exciting opportunity for a 2nd Line Support Engineer to join a growing team within an Award-Winning Managed Service based in the UK.

Our client is continuously expanding its support team, which is why an opportunity for two 2nd line support engineers has opened up and should be filled ASAP. Our client offers a great salary annual review plus an amazing, fun a vibrant working environment!

If you're looking for a company that offers progression, to be working within a rapidly growing industry and a lively office environment or know someone who would be - then please apply!

The successful candidate should demonstrate the following skills and qualifications:

  • Educated to GCSE level in Maths and English or equivalent.
  • Good communication skills.
  • Good working knowledge of:
    • MS Windows Server 2008/2012 (R2) /2016
    • MS Windows Windows 7 / 8 / 10
    • MS Exchange 2007 / 2010 /2012
    • MS Office 2010 / 0365
    • Active Directory
    • VMware, Hyper-V, Intune, is a plus

The role will involve the following responsibilities:

  • To provide 2nd line technical support to customers including server, desktop and networking infrastructure.
  • To liaise with and build strong working relationships with key customer contacts.
  • To record all calls to ensure accurate information about the client's systems is maintained and available to other support personnel and account managers.
  • Escalate issues in line with guidance.
  • Maintain professional conduct all times, especially whilst with customers.
  • Look to improve management of customer's services at all times.

If this sounds like a role you can take on or have any questions about it, please let us know!

Lorien Plc is acting as an Employment Agency in relation to this vacancy.

Lorien
05/02/2022 15:17:17
GBP 25000 29000 Annum
Contact Consultant:
Hiba Fihri

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