Service Desk Support - Inside IR35

Service Desk Support - Inside IR35
  • £150 - £160 per Day
  • Contract
  • Bedford, Bedfordshire, England, UK MK40 1DY Bedford Bedfordshire GBR MK40 1DY
Job Ref: 50218788
Sector: Other
Date Added: 11 January 2022

Service Desk Support - Inside IR35

Our client are currently looking to hire an IT Service Desk Support professional to join the team on a contract basis.

In this role you will provide an efficient, effective and professional ICT Support service to the client including Director's and Members by accurately recording and resolving various ICT enquires/technical issues.

Role Responsibilities:

  • Provision of first line support for all ICT incidents, requests and changes across all communication channels for the Council, its elected members, shared services and partner agencies.
  • Provision of user, software and asset lifecycle management.
  • Progress of Incidents, Requests and changes against Key Performance Indicators (KPI).
  • Project manage, under supervision of the Service Desk Lead, relevant projects with a hands-on approach,
  • Ensuring that all interactions with users of the service are handled in an efficient and courteous manner.
  • Mentoring and guidance for other less experienced support staff.
  • Service Desk knowledge

Ideal Experience:

  • In-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFP's and servers.
  • Able to demonstrate knowledge of and support of Microsoft Azure and Microsoft Office 365 including Microsoft Teams.
  • Able to interpret customer issues to resolve or escalate as appropriate, in line with corporate standards.
  • Able to demonstrate a flexible work ethos and sound organisational/planning skills, with the ability to prioritise own workload to meet deadlines.

If your skill and experience would make you a good fit for this role, please apply!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

10/02/2022 14:48:22
GBP 150 160 Day
Contact Consultant:
Tom Vigors

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