Customer Insight Analyst

Customer Insight Analyst
  • £550 - £600 per Day
  • Contract
  • London, England, UK London London GBR SW1P 2AW
Job Ref: 50218104
Sector: Business change & transformation
Date Added: 26 November 2021

Customer Insight Analyst

Contract - until the end of January


£550 per day, inside IR35My major client is looking for a Customer Insight Analyst to join their team.

Providing in-depth analysis on customer data to understand customer behaviour and business KPIs in order to drive commercial performance in EMEIA and to inform strategic and operational decision making


  • Extract, visualise, and analyse both internal and external customer data to provide on-going understanding of customer trends
  • Develop and manage a suite of analytical tools to track key Customer KPIs and commercial performance including
  • Weekly dashboarding to enable course-correction and actioning
  • Monthly product drivers
  • Quarterly wrap ups
  • Periodic review of customers in key markets
  • Providing ad hoc deep-dive customer analytics on key markets/ product/ trends
  • Respond to requests from Merchandising, Marketing & Client Engagement to understand the customer types driving success of different products and activations
  • Providing timely analyses of upcoming seasonal moments of demand to identify programs/targets/products
  • Providing customer insight to all levels of organisation - from senior leadership to store teams and sales associates
  • Liaising with Corporate Customer Insights teams on data governance, analytics innovations, and best practices
  • Innovating and always looking for new analytic techniques, data sources, and tools

Are you interested? If so, APPLY NOW!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

26/12/2021 09:30:23
GBP 550 600 Day
Contact Consultant:
Nikki Deakin

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