Dynamcis CRM Service Analyst

Dynamcis CRM Service Analyst
  • Competitive
    ANNUM
  • Contract
  • London, England, UK London London GBR eh45as
Job Ref: 50217850
Sector: Business change & transformation
Date Added: 05 November 2021

Dynamcis CRM Service Analyst

My banking client is looking for a Service Analyst to join them on the transformation programme team.

Role details:

Looking for an experienced Service Analyst to join a transformation programme team. The role will support the Service Manager with planning and delivering a robust service operating model for a new cloud-based Microsoft Dynamics 365 CRM/Workflow platform. Responsibilities will include:

  • Supporting agreement of the Cloud production support model and transition to this model
  • Documenting the Technology Operating Model (including Cloud operating model) and support processes (e.g. incident, problem management, user onboarding, user entitlement reviews etc.)
  • Capturing and evidencing controls
  • Configuring tools to support the Technology Operating Model (e.g. Service Now, JIRA)
  • Documenting roles and responsibilities and touch points between disciplines / processes
  • Input to Support Readiness plan
  • Knowledge and experience:
  • Knowledge and experience of Microsoft Dynamics (preferred but not essential)
  • Knowledge of Service Management Disciplines (Service Design, Service Transition, Service Operations) and experience of designing, implementing and delivering best practice processes to drive a great employee experience
  • Knowledge and experience of Agile delivery practices
  • A capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues, with good collaboration and stakeholder management skills

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
05/12/2021 16:26:47
GBP Annum
Contact Consultant:
Rachel Henderson

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