MAC Support Engineer - Inside of Scope

MAC Support Engineer - Inside of Scope
  • £150 - £170 per Day
    DAY
  • Contract
  • Hammersmith, London, England, UK Hammersmith London GBR w68dl
Job Ref: 50217428
Sector: Other
Date Added: 08 November 2021
  • MAC Support Engineer - Server Experience
  • Hammersmith
  • ASAP START
  • £150 - £170 per day
  • Inside of Scope

My client is looking for a Deskside Engineer who has a wealth of experience with supporting Apple products, due to the end client you will need to go via an Umbrella Solution.

Key Responsibilities

  • To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed.
  • Working either within a team on site or as the single point of contact for site.
  • Hardware installation, setup and troubleshooting of Apple and Windows 10 clients
  • Software installation, setup and troubleshooting of Apple and Windows devices
  • To perform diagnostic services using all available resources, including the use of other customer-based and external support parties.
  • To manage hardware repair through the customer defined warranty routes.
  • Open tickets and work with service desk where required including any external support parties for hardware equipment failures or software related issues.

Key Skills & Experience

  • Install, Upgrade, Deploy, Test, maintain and troubleshoot Mac OS X including Office Suite and Windows OS; able to provide and restore systems configurations and/or reimage or refresh
  • Ability to troubleshoot hardware, software including network and internet connectivity issues on site or remotely, LAN, MAN and WAN
  • Provide assistance and support for remote employees using Citrix and remote tools and productivity
  • Strong Customer Service and communication skills required; verbal and written.

If you are available and interested please apply today!

Lorien Plc is acting as an Employment Business in relation to this vacancy.

Lorien
08/12/2021 10:11:34
GBP 150.00 170.00 Day
Contact Consultant:
Hollie Smith

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