Service Desk Analyst - Contract - Remote / Office

Service Desk Analyst - Contract - Remote / Office
  • £18 - £23.25 per Hour
  • Contract
  • London, England, UK London London GBR SW2 2TX
Job Ref: 50217143
Sector: Other
Date Added: 08 October 2021

Service Desk Officer

New contract opportunity for an experienced Front Line Support Desk analyst for a Leeds based client.

Initial Length of Contract: 3 Months

Location: Leeds / Remote (Flexible Days)

One of our Clients require a front-line support analysts to work on their busy Service Desk.

The DIS Service Desk provides a high quality, customer facing service to internal staff and partner organisations. The team provides support by phone, receiving and recording problems from customers, using a variety of system tools to try and resolve the problem and escalating and tracking issues where necessary.

Successful candidates will require excellent customer skills and will be able to communicate clearly and accurately. The ability to work as a member of a team is vital for this role.

Ideal Candidate:

  • Have excellent Customer Focus skills
  • Be able to deliver first class customer care on the delivery of client's requests and the resolution of incidents
  • Be able to pick up processes quickly and effectively
  • Have a positive and enthusiastic attitude
  • Understanding and experience of ITIL processes such as Incident Management (including Major Incidents) & Request Fulfilment
  • Have an understanding and experience of Active Directory (AD)
  • Have an understanding and experience of Exchange & Outlook
  • Have an understanding and experience of Mobile Device Management software
  • Have experience of installing & configuring hardware & software
  • Have knowledge of Microsoft System Centre Configuration Manager (SCCM)
  • Be able to support the M365 suite and Microsoft Teams
  • Have the ability to work from home / office where required

Please apply to this advert or email your CV

Tel: +44 20 7654 1180

Applicant must be based in the UK.

Lorien Plc is acting as an Employment Business in relation to this vacancy.

07/11/2021 16:11:08
GBP 18 23.25 Hour
Contact Consultant:
Teddy Simpson

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