Problem Manager - Security Cleared

Problem Manager - Security Cleared
  • Competitive
  • Contract
  • Corsham, Wiltshire, England, UK Corsham Wiltshire GBR SN13 9GB
Job Ref: 50216935
Sector: Other
Date Added: 30 September 2021

Problem Manager - Security Clearance

We are currently recruiting for a Problem Manager for our client who is an Global IT Service Provider to join the team on a 6 month contract based in Corsham.

This position requires a Security Clearance however all candidates will be considered.

Key Outputs and Deliverables

  • Maintain information about known errors and workarounds.
  • Provide regular verbal and written briefings to the programme and stakeholders as required, including post-reviews of all problems in project and live.
  • Provide good quality knowledge and information to expedite effective decision making relating to problem management.
  • Host / chair meetings and Problem Management Working Group as required.
  • Engage with relevant stakeholders, both internal and 3rd party, in the conduct of problem management duties as required.
  • Ensure that all related artefacts are captured and can be used as evidence for audit and assurance.
  • Working with the Knowledge and Configuration Managers to maintain a Single repository for all project and live services problem related activities for all stakeholders to refer to.
  • Ensure that appropriate action is taken to anticipate, investigate and resolve problems on systems and services.
  • Ensure that such problems are fully documented within the relevant reporting system(s).
  • Coordinate the implementation of agreed remedies and preventative measures.
  • Analyse and report on patterns and trends, at the Problem Management Review board and the Monthly Services Review board.
  • Initiate and monitor actions to investigate and resolve problems in systems and services.
  • Lead on the implementation of agreed remedies and preventative measures.
  • Investigate problems in systems and services.
  • Manage problems / incidents in an agile environment focussing upon the rapid development and deployment of continuous delivery.

Qualifications, skills & experience (minimum):

  • ITIL v3, with current working experience at Level 3.
  • Project management - Agile preferable.
  • Working knowledge and experience of Problem Management in an engineering environment.
  • A holistic understanding of Service Management and SIAM.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

30/10/2021 12:34:30
Contact Consultant:
Alexandra Bainbridge

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