IT Operations Lead - 6 month FTC

IT Operations Lead - 6 month FTC
  • £30,000 - £35,000 per Annum
  • Permanent
  • Gourock, Inverclyde, Scotland, UK Gourock Inverclyde GBR PA191nb
Job Ref: 50216543
Sector: Cloud, infrastructure & networks
Date Added: 15 September 2021

Our client are looking for an IT Operations Lead on an initial 6 month fixed term contract. You will be a salaried member of staff for 6 months and this role comes with excellent benefits.

As a technical SME you will be responsible for 2nd line support of a variety of applications. Analysing the incidents & where appropriate taking ownership of Problems & driving them forward to resolution. You will be required to develop the day to day relationship with a variety of 3rd party suppliers to drive through application incidents & problems to closure, as well as working with them to identify how to minimise the number of incidents & problems, escalating with IT Vendor Management when necessary


  • Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of changes to applications
  • Manage allocation and implementation of Product Analyst tasks and provide assistance into project plan development
  • Monitor applications for compliance to IT standards and policies
  • Creation of Change Requests for all applications
  • Attendance at Change Board to seek approval for requested Change Controls as required.
  • End to end management of technical Change Control implementation
  • Liaise with application 3rd party vendor management & end users to drive through problem resolution
  • Provide technical expertise and assistance in designing & testing applications
  • Investigate user problems and needs, identify their source, and determine possible solutions
  • Record, track, correspond, and document resolution of user problems by means of problem management
  • Liaise extensively with all business areas, stakeholders, 3rd party suppliers & all members of the IT team at various levels.

Please send your CV for immediate consideration.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

15/10/2021 07:57:29
GBP 30000 35000 Annum
Contact Consultant:
Chris Ferguson

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