Service Designer - Inside IR35 - 6 months

Service Designer - Inside IR35 - 6 months
  • £400 - £600 per Day
  • Contract
  • Edinburgh, Scotland, UK Edinburgh Edinburgh GBR eh2 4qz
Job Ref: 50216513
Sector: Service delivery & operations
Date Added: 14 September 2021


Our client has an exciting opportunity for an experienced Service Designer to work with an existing team to support the next phase of a development programme.

The post holder will be a key part of the team as they work to deliver an operational service that meets the needs of service users and wider organisations.

The successful candidate will be responsible for supporting the Service Design activities of the Programme. Designing the end-to-end journey of a service. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of the organisation.

Main responsibilities

  • Support the design and implementation of services, strategies, and policies to ensure business requirements and user needs are being met.
  • Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.
  • Use service design tools and methods as directed.
  • Work with user researchers and senior service design colleagues to action user insights.
  • Champion design for users for whom assisted digital and / or accessibility technologies are required to access a service.
  • Assist the facilitation of co-design with design teams, citizens services users, and other stakeholders.
  • Contribute to prototyping and work with senior colleagues to validate proposed design solutions using a variety of prototyping tools.
  • Work with senior colleagues to understand and work within constraints.
  • Inform design decision making and support communicating how decisions have been reached.
  • Participate in and/or support programme and project assurance activities
  • Other duties as required to support wider corporate activities.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

14/10/2021 10:37:18
GBP 400 600 Day
Contact Consultant:
Tracey Bayar

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