Technology Service Partner - UK and EMEA

Technology Service Partner - UK and EMEA
  • £60,000 - £70,000 per Annum
    ANNUM
  • Permanent
  • ec34 6rj, Warwickshire, England, UK ec34 6rj ec34 6rj Warwickshire GBR ec34 6rj
Job Ref: 50216341
Sector: Service delivery & operations
Date Added: 06 September 2021

Technology Service Partner - UK and EMEA

You will be the face of IT for this Global Data and Insights company, you'll hold end to end accountability for all IT within one of their largest markets globally, UK and EMEA. This position will require you to be able to travel and support multiple sites either as part of the day job or for specific projects.

Workings as a trusted advisor, the Technology Service Partner will lead operational and strategic interactions with the business aligning IT and facilitating delivery of technology services and solutions to support achievement of business outcomes.

The role will own the BAU service and escalation management with all suppliers and define IT plans and budgets agreed with the business and ensure consistent group operational and strategic targets. The role will also ensure the right communications happen with the business and support and local implementation of global technology/IT programs. Finally, the role includes running continual IT improvement programs and demonstrate improved service and IT engagement locally.

Responsibilities:

  • Act as the lead point of contact and escalation for IT with the UK and wider EMEA region (Nordics, Baltics, Middle East and Africa) by fostering effective working relationships with business stakeholders
  • Primary IT interface for BAU with the Board and Senior Leadership team
  • Own the local technology relationship and communication with senior stakeholders (board level)
  • Liaises between local business and global technology service providers (Internal/3rd parties)
  • Proactively contributes to the future direction of IT business processes, technology strategy and investments in technology within the local country/region
  • Provide technology guidance to the business and agree the technology development agenda and budget with them including demand for new technology services
  • To understand and manage the local IT landscape i.e. key applications, assets, infrastructure, and services - know where there are problems / challenges and work with the global technology team to prioritise necessary developments
  • Continuously explore opportunities to improve on IT service delivery, cost reduction and improved business outcome
  • Own's the BAU service locally, working closely with in house technical teams as well as 3rd party service providers to ensure delivery of services meet contracted arrangement
  • Conduct service reviews with operating companies to report on service performance and ensure risks and issues arising from IT service are well managed
  • Communicate new services / changes to the business
  • Manage the local governance with the business leadership and participate in the regional and global governance when necessary
  • Monitors the program of IT Projects throughout their lifecycle, intervening as necessary, to ensure the target business objectives and benefits are achieved
  • Work with the company to fully leverage, exploit and drive adoption of technology and service capabilities used
  • Escalates potential risks, compliance, and security issues, as they arise not limited to IT or Business
  • Line management responsibilities for other Service Partners across other major markets in EMEA including Nordics, Baltics, Middle East and Africa

Capabilities:

  • A demonstrable track record of leading individuals and teams through complex change
  • Strong technical background
  • Experience, gravitas, and professionalism to engage and influence at the Executive level
  • Strong customer facing and communication skills, in particular the ability to gain respect and confidence of senior stakeholders
  • Knowledge of top-level IT architecture principles
  • Good knowledge of all aspects of Service Delivery
  • Excellent self-organisation
  • Direct experience of managing budgets
  • Strong project management skills
  • Completer / finisher mentality - has a strong track record of delivery, has attention to detail, is organised and demonstrates excellent time management skills
  • Good commercial insight with a comprehensive appreciation of how technology can enable positive business change

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
06/10/2021 09:54:37
GBP 60000 70000 Annum
Contact Consultant:
Vincenzo Mantio

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