3rd Line Deskside Engineer - Extensive Android Exp

3rd Line Deskside Engineer - Extensive Android Exp
  • £364 per Day
    DAY
  • Contract
  • London, England, UK London London GBR N1C 4AG
Job Ref: 50216267
Sector: Other
Date Added: 30 September 2021
  • 3rd Line Deskside Engineer - Extensive Android Exp
  • London Based - Split week between office & remote working
  • 3 months contract
  • £364.00 per day
  • Inside of Scope

My client is looking for an 3rd Line Support Engineer to help the developers with issues when developing a health app on Android Devices. Due to the end client you will need to utilise an umbrella solution for payment.

Duties to Include

  • Own cases that are logged by the partners/developer using Sales force as case management tool
  • Acknowledge assigned cases and ensure First Response time is achieved based on the set target response time per priority
  • Monitor all cases and ensure necessary updates and follow-ups are completed *
  • Validate and test all issues logged or submitted by partners/developers and immediately resolve these issues. If issues are needed to be escalated to a different group, ensure that all required hand-off procedures are followed.
  • Update and create documentation for any new and/or change in process.

Key Skills & Experiences

  • Extensive Android Support Experience
  • Experience using Sales Force as a case management tool

If you are available and interested please apply today!

Lorien Plc is acting as an Employment Business in relation to this vacancy.

Lorien
30/10/2021 07:59:41
GBP 364.00 Day
Contact Consultant:
Hollie Smith

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