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Customer Insights Analyst
6 Month contract - Outside IR35
Your role is key in helping the team to deliver a customer insight programme that resonates with the business vision, brings colleagues closer to the needs of our customers and ultimately drives action that leads to an enhanced customer experience. Specifically, we are looking for someone to help the execution of our enhanced NPS and Brand and Communications tracking programmes.
In the pursuit of client growth and in an increasingly competitive environment, delivering an outstanding customer experience is key. A focus on this area has led to increased demand on customer opinion in both product development, marketing and strategic planning.
You will be supporting the Group Head of Insight, you will work closely with the rest of the team and manage BAU projects.
You will work with a diverse range of stakeholders across our countries to deliver insight to support the overarching strategy and departmental needs.
You will then run inhouse projects or work with trusted suppliers to capture this insight, using the best methodology to achieve the objectives in budget. Our team is pivotal in the business and our work reflects the high departmental standards. At time you will be the person who communicates the findings and drives acceptance of the recommendations. You are not fazed by relentless rhythm.
You will have experience in Qualitative and Quantitative customer research and are used to analysing data from brand and communications tracking, customer satisfaction surveys other ad hoc customer research projects.
At any one time you will manage a portfolio of ad-hoc research projects. These could be anything from low cost, quick and cheap polls to high cost, multi-faceted, multi, country, multi phased research programs
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age