service designer

service designer
  • £450 - £500 per Day
    DAY
  • Contract
  • London, England, UK London London GBR e148af
Job Ref: 50213859
Sector: Design & Architecture
Date Added: 19 May 2021

Role: Service Designer

Start Date: ASAP (current person leaves on 11th June and they'd like a handover)

Duration: 3 months, may be extended

Location: Remote / Victoria (possibly, when they start to go back)

Umbrella Pay rate: £450-£500 per day

Spec:

Our Client a Retail Giant are looking for a service designer to help with the end-to-end journey of particular areas of the business (as an example nursery, although might not be that exact space). This would be about providing the right service and/or selling the right products and how they intertwine across the multiple touchpoints the customer goes on.

As a service designer you would have had to have done this in a large, complex organisation, taking high level stakeholders on the journey with you. With all the soft skill developed up to consultant level to be able to do this.

You will have to be able to do, teach and evangelise all the usual SD activities:

  • Conduct User Research to identify and assess the problems to solve and the opportunities to explore further
  • Evidence of the execution of a robust discovery and delivery design-thinking process
  • Design the User Journey Map
  • Plan and execute co-creation workshops
  • Use the available resources to prototype services
  • Design the Service Blueprint (current and future state)
  • Whatever else needs to happen to condense analysis into a compelling story

Lorien Plc is acting as an Employment Business in relation to this vacancy.

Lorien
18/06/2021 14:05:41
GBP 450 500 Day
Contact Consultant:
James Seals

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