Are you looking for your next Service Desk position?
Would you like to work in a FTSE 100 company, accredited with Investors in People Platinum and Customer Service Excellence?
If the answer to the above is yes, and you would like to join this successful IT support team then please apply now for an immediate interview.
6 weeks intensive training provided to successful applicants
We are looking for Service Desk Analysts to provide 1st line technical support on a rolling 6 month contract. The role will involve assisting users via webchat to help rectify any IT issues which they are facing. During the current climate this role will be remotely based however after the lockdown situation eased there will be a requirement to attend the office 1 day per week.
Key Skills and Experiences
* Provide a customer and business focused single point of contact to end users reporting IT related incidents or requests - Provide a service in line with the team's rota and ensure the service is covered between 6AM & 9PM - Diagnose and resolve technical incidents and requests at first level to minimise the impact of incidents or requests. and co-ordinate IT support by 2nd level teams - Obtain both technical information and business impact from customers to enable support teams to resolve incidents or fulfil requests effectively. Recognise and react appropriately to an incident which is of a high severity
Good Microsoft Office skills (Outlook, Word, Excel, O365)
Good knowledge of Windows 10, Active Directory & Exchange
If this role is of interest and you would like to know more then please apply now or contact me on 0207 654 1146!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age
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