Location- Flexible in UK - working from home
Salary - competitive
Are you an experienced Genesys Engineer looking for a permanent job?
Responsible for delivery the next generation of OMNI channel routing strategies (inbound and outbound voice, callback and digital interactions) to the business. These routing technologies will demonstrate the latest capabilities available in the marketplace from skills-based routing, omni-channel routing, digital conversation management, precision routing and machine learning based routing. This will allow for optimised contact center operations and enable legendary customer experience.
The opportunity can offer the chance to be part of international roll-outs, be very consultative and for career progression.
As part of the role you will be:
- Engaging with business partners appropriately to review program progress acquire input, validation and approval of key decisions
- Engaging with line of business and technology project teams on related project results
- Providing coaching, mentorship and guidance to team members getting to the next stage
- Collaborate with business partners ensuring future readiness
- Very good level of experience in Genesys Pure Engage Contact Centre (voice, inbound and outbound, chat, email, SMS) solution design and implementation, in a Sr role.
- Experience in crafting sophisticated routing strategies with contact center technologies Genesys Pure Engage is an must
- Knowledge of Cisco UCM, and audiocodes SBC's is an asset
Are you initially interested? APPLY NOW!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age
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