We are currently recruiting for a Business Analyst with Customer / Digital experience to join a Large Retail Organisation on a 6-month contract based in Bristol. The Successful Candidate will also have experience of using Salesforce, SAP CRM and Microsoft dynamics.
- Supporting analysis activity in order to elicit requirements and inform business decisions.
- Process Mapping
- Co-ordinate demand conditioning workshops
- Investigating, analysing and reviewing project or business documentation.
- Supporting the definition of requirements for improving processes and systems.
- Supporting the creation and iteration of acceptance criteria
- Establish the AS - IS Process
- Producing business models and assisting in the development of business cases.
- Working independently or collaboratively on complex situations and tasks.
- Providing specialist advice on subject to multiple stakeholders on complex issues.
- Agile / Waterfall
- Customer / Owner Experience
- CRM (Microsoft Dynamics, Salesforce, SAP CRM, Siebel)
- Amazon Connect / Workforce Management Products
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age
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