3rd Line Support - Nights/Weekend Shifts (Remote)

3rd Line Support - Nights/Weekend Shifts (Remote)
  • £40,000 - £42,000 per Annum
  • Permanent
  • London, England, UK London London GBR PE29 6FY
Job Ref: 50213117
Sector: Other
Date Added: 02 September 2021

3rd Line Support - Nights/Weekend Shifts

We have an exciting opportunity for a 3rd Line Support Engineer to join a growing team within an Award-Winning Managed Service based in the UK.

My client are a successful technology organisation who have gone through recent expansion and have an opening for a 3rd Line Support Engineer to work on their Service Desk. My client offer a great salary annual review plus an amazing, fun a vibrant working environment!

If you're looking for a company that offer progression, to be working within a rapidly growing industry or know someone who is - then please apply!

Job Description

  • Monitoring and meeting service level targets
  • Building and maintaining strong supplier/partner relationships with both the company and the customer suppliers
  • Providing day to day support
  • Management and analysis of customer bill reporting
  • Overseeing practise of customer/supplier processes and feeding back suggested changes where required
  • Managing incidents, service and change requests through to resolution and in line with contractual obligations
  • Documenting and rolling out of changes in existing process/new processes where required
  • Understanding and operating to differing contractual obligations
  • Managing conflicting and changing priorities
  • Resolving escalations and complaints

Experience Required

  • Experience in customer facing environment
  • Some experience of managed service preferred but not essential
  • Windows Desktop Skills
  • O365 Administration Skills
  • Backups / Restore Skills
  • SharePoint Skills
  • Ticketing System Experience
  • Server Virtualisation (Hyper-V / VMWare)
  • SCCM
  • Windows Server
  • Microsoft Exchange
  • Active Directory
  • Windows Server (full range)

If you have the following skills and experience, email over your CV

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

02/10/2021 09:38:30
GBP 40000 42000 Annum
Contact Consultant:
Joshua Rix

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