3rd Line Support - Night Shifts

3rd Line Support - Night Shifts
  • £35,000 - £42,000 per Annum
  • Permanent
  • England, UK GBR SE12LP
Job Ref: 50213117
Sector: Cloud, infrastructure & networks
Date Added: 24 November 2021

3rd Line Support Engineer - Remote - Night shifts.

NIGHT SHIFTS: 7pm to 7am, 4 days on and 4 days off (you will be required to work some public holidays, but you will get time off in lieu)

We have an exciting opportunity for a 3rd Line Support Engineer to join a growing team within an Award-Winning Managed Service based in the UK.

My client are a successful technology organisation who have gone through recent expansion and have an opening for a 3rd Line Support Engineer to work on their Service Desk. My client offer a great salary annual review plus an amazing, fun a vibrant working environment!

If you're looking for a company that offer progression, to be working within a rapidly growing industry and a lively office environment or know someone who is - then please apply!

Job Description

  • Monitoring and meeting service level targets
  • Building and maintaining strong supplier/partner relationships with both the company and the customer suppliers
  • Providing day to day support
  • Management and analysis of customer bill reporting
  • Overseeing practise of customer/supplier processes and feeding back suggested changes where required
  • Managing incidents, service and change requests through to resolution and in line with contractual obligations
  • Documenting and rolling out of changes in existing process/new processes where required
  • Understanding and operating to differing contractual obligations
  • Managing conflicting and changing priorities
  • Resolving escalations and complaints

Experience Required

  • Experience in customer facing environment
  • Some experience of managed service preferred but not essential
  • Windows Desktop Skills
  • O365 Administration Skills
  • Backups / Restore Skills
  • SharePoint Skills
  • Ticketing System Experience
  • Server Virtualisation (Hyper-V / VMWare)
  • SCCM
  • Windows Server
  • Microsoft Exchange
  • Active Directory
  • Windows Server (full range)

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

24/12/2021 14:33:43
GBP 35000 42000 Annum
Contact Consultant:
Amy Stratford

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