Business Analyst - Digital/Customer Experience - Inside IR35

Business Analyst - Digital/Customer Experience - Inside IR35
  • Competitive
    ANNUM
  • Contract
  • Bristol, England, UK Bristol Bristol GBR BS1 5DD
Job Ref: 50212997
Sector: Cloud, infrastructure & networks
Date Added: 07 April 2021

Business Analyst - Digital/Customer Experience - Inside IR35

On-site part time from 19th April.

We are currently recruiting for a Business Analyst with Customer / Digital experience to join a Large Retail Organisation on a 6 month contract based in Bristol. The Successful Candidate will also have experience of using Salesforce, SAP CRM and Microsoft dynamics.

Responsibilities:

  • Supporting analysis activity in order to elicit requirements and inform business decisions.
  • Process Mapping
  • Co-ordinate demand conditioning workshops
  • Investigating, analysing and reviewing project or business documentation.
  • Supporting the definition of requirements for improving processes and systems.
  • Supporting the creation and iteration of acceptance criteria
  • Establish the AS - IS Process
  • Producing business models and assisting in the development of business cases.
  • Working independently or collaboratively on complex situations and tasks.
  • Providing specialist advice on subject to multiple stakeholders on complex issues.

Experience:

  • Agile / Waterfall
  • Customer / Owner Experience
  • CRM (Microsoft Dynamics, Salesforce, SAP CRM, Siebel)
  • Amazon Connect / Workforce Management Products

If this role is of interest and you would like to know more then please apply now.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
07/05/2021 17:00:14
GBP Annum
Contact Consultant:
Eliza-Grace Eaton

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