Customer Insights Analyst

Customer Insights Analyst
  • £36,000 - £38,000 per Annum
  • Permanent
  • London, England, UK London London GBR EC3A4AF
Job Ref: 50212941
Sector: Data & Analytics
Date Added: 01 April 2021

Customer Insights Analyst

  • Central London
  • £38k + Benefits

Our client, a well-known luxury retail brand, are looking for an Insights Analyst to come and join them on a permanent basis. You will be working on their European Customer Insights Team to produce qualitative and quantitative customer analysis across all consumer channels - Retail, Ecommerce and Outlets.


  • Automating and running the customer reports on a recurring basis to support senior leadership decisions. Reports include customer performance, customer satisfaction and external data.
  • Executing qualitative and quantitative customer analysis to address key business questions and challenges
  • Reporting on the new advanced AI CRM program results and advisory from a high-level customer standpoint
  • Assessing the customer performance and incremental value long term of the AI programmes and flagging improvements to the CRM team

You will have:

  • Education to a degree level in a numerate subject, such as Mathematics, Statistics, Physics, Chemistry, Computer Science, Machine Learning, or Engineering
  • A background in customer insights / data / CRM
  • Proven analytical skills with the ability to collect, analyse and disseminate significant amounts of information with attention to detail and accuracy
  • Full understanding of Microsoft Office applications, particularly Excel
  • Experience with software such as Tableau, PowerBI or Looker
  • Experience in presenting insights to non-technical stakeholders
  • Great written and verbal communication skills

Don't miss out on this amazing opportunity to take the next step in your career - apply now!

Lorien Plc is acting as an Employment Agency in relation to this vacancy.

01/05/2021 11:20:55
GBP 36000 38000 Annum
Contact Consultant:
Kacy Whitehead

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