CRM Business Analyst

CRM Business Analyst
  • Competitive
    ANNUM
  • Contract
  • London, England, UK London London GBR SE1 7PB
Job Ref: 50212873
Sector: Consulting & advisory
Date Added: 30 March 2021

CRM Business Analyst - Contract - London (remote working) - Inside IR35

My Banking client based in London, due to project demands require a CRM Business Analyst to help support them.

What does this role holder do? (Accountabilities )

  • Accountable for the successful delivery of the business analysis for the bank CRM projects including stakeholder and technology team engagement
  • Develop user stories, epics, journeys with internal partners and work closely with technical teams to translate and deliver key changes
  • Contribute to the product backlog and acceptance criteria. Work with programme, architecture and engineering to support successful delivery of the product.
  • Work with operations and front office teams to ensure that product changes are appropriately supported and suitable training is provided
  • Interacts with key senior business stakeholders to shape product backlog and team delivery
  • Collaborate with technical peers to ensure a robust and re-usable set of technical standards seen as best in class across the bank

What are the skills, knowledge and experience needed to do the role?

  • Detailed functional knowledge / experience with Microsoft Dynamics CRM v2011/13/15/365
  • 5 years+ experience required with Microsoft Dynamics CRM (ideally achieving MVP status for Dynamics CRM),
  • Significant experience in the banking sector across retail, commercial and investment banks with experience delivering to front (RM/sales) and back (operations, risk) office teams
  • Mapping business processes to core Microsoft Dynamics CRM platform capabilities, along with stakeholder management in iterations of product delivered by the CRM programme.
  • Self-starter individual who can lead workshops to MD-level,
  • Significant experience in large customer facing organisations
  • Experience of full software development lifecycle (requirements, delivery, testing, release)
  • Experience with the successful delivery of large CRM change programmes
  • Leadership skills to structure, mentor and maintain a high performing team
  • Strong interpersonal skills to influence senior technical and business leaders
  • Strong problem solving/analytical skills to contribute to platform challenges
  • Experience with Agile scrum / kanban methodology - ideally certified as a scrum master

What are the skills, knowledge and experience needed to do the role?

  • Detailed functional knowledge / experience with Microsoft Dynamics CRM v2011/13/15/365
  • 5 years+ experience required with Microsoft Dynamics CRM (ideally achieving MVP status for Dynamics CRM),
  • Significant experience in the banking sector across retail, commercial and investment banks with experience delivering to front (RM/sales) and back (operations, risk) office teams
  • Mapping business processes to core Microsoft Dynamics CRM platform capabilities, along with stakeholder management in iterations of product delivered by the CRM programme.
  • Self-starter individual who can lead workshops to MD-level,
  • Significant experience in large customer facing organisations
  • Experience of full software development lifecycle (requirements, delivery, testing, release)
  • Experience with the successful delivery of large CRM change programmes
  • Leadership skills to structure, mentor and maintain a high performing team
  • Strong interpersonal skills to influence senior technical and business leaders
  • Strong problem solving/analytical skills to contribute to platform challenges
  • Experience with Agile scrum / kanban methodology - ideally certified as a scrum master

If you are interested in this role please apply and we will be in touch to talk through your application.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
29/04/2021 14:06:05
GBP Annum
Contact Consultant:
Nicholas Marshall

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