Senior UX Designer - Retailer

Senior UX Designer - Retailer
  • £500 - £501 per Day
  • Contract
  • London, England, UK London London GBR SW1E 5NN
Job Ref: 50212766
Sector: Creative, UI and UX
Date Added: 25 March 2021

Senior UX Designer (UX) - Retailer

3 months initially

WHAT THE TEAM DO: The vision is to create a market leading customer service experience through the website and other supporting digital platforms. The main customer journeys we focus on are supporting customers with delivery journeys (tracking and comms), returns & refunds journeys (how to, and refund updates), and supporting customers with Electrical products they've purchased.

THE ROLE: This includes making sure guarantee info is clear and communicated effectively, working with Buying to source better "how to" and "troubleshooting" content from brands to surface on the website, and working closely with the contact centres to set a strategy for how we connect customers with support (be that via live chat, facebook messenger, telephony, email etc)

  • AGILE scrum experience: working in sprints with backlogs and feature sets
  • Solid experience of sketching, wireframing and prototyping to visualise your ideas - from 6-up sketching to high fidelity, interactive prototypes
  • Fluency in industry software including Axure, Sketch, Adobe Creative Cloud and Jira
  • Familiarity with front-end coding skills (HTML, CSS, SASS, Javascript)

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

24/04/2021 10:40:58
GBP 500 501 Day
Contact Consultant:
Emma Stewart

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