Scheduling Support Analyst

Scheduling Support Analyst
  • Competitive
    ANNUM
  • Permanent
  • London, England, UK London London GBR ec4a3af
Job Ref: 50211935
Sector: Data & Analytics
Date Added: 12 February 2021

Scheduling Support Analyst

I am currently looking for a Scheduling Support Analyst to work for a leading financial organisation based in London, on a permanent basis.

Key responsibilities:

The successful candidate will:

  • Maintain the integrity of systems or services issues relating to UC4 scheduling within the scope of the ETL/Batch Support team by fully investigating all incidents and resolving them in a timely fashion. Ensuring all incidents and defects (problems) and accurately recorded and updated as per the Incident Management Matrix and SLA.
  • Maintain effective support processes for all software/systems within the remit with proactive approach to processes and documentation on the team's Knowledge Base.
  • Continually incorporate quality management, assurance, company security and best practices into all support areas to ensure services are delivered within agreed Business Requirements.
  • Ensure proper implementation of changes in accordance with agreed Change Management procedures;
  • Adopt industry best practice for service management (ITIL).
  • Ensure that common standards and procedures are applied across all Production Support teams
  • Attention to potential capacity, performance or operational issues and take preventative action where necessary;
  • Advise business and/or technical solutions where possible, recommending the most appropriate and cost effective way forward.
  • Identify and capture any resultant business requirements and feed back into existing or future data work-streams, both in the project arena and within developments undertaken by the support team.
  • Capture and report common issue types, resolution patterns and the cost of running the function.
  • Provide support on a shift basis and out of hours support on a rota basis as and when required. A degree of flexibility is expected.

Key Skills:

Essential

  • Strong hands-on experience with Job scheduler, preferably UC4.
  • Strong understanding of job scheduling, dependencies, calendars and related.
  • Scripting ability on Perl, Shell or similar languages.
  • Good troubleshooting skills, preferably with background from application support organizations.
  • Understanding of Service Management processes and procedures
  • Attention to Detail: Must be able to demonstrate the ability to record accurately all steps involved in issue investigation and resolution.

Nice to have

  • Exposure to Apache NiFi
  • Exposure to application integration, to include Queue and Web Service technologies.
  • Exposure to ETL tools, preferably Informatica PowerCenter 10.x.
  • Good command of SQL (including analytical SQL and query tuning), preferably in Oracle.

If this is something of interest to you and would like more information - please feel free to call me on 02076541092.

Lorien Plc is acting as an Employment Agency in relation to this vacancy.

Lorien
14/03/2021 18:22:05
GBP Annum
Contact Consultant:
Lily Eva

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