1st/2nd Line Support

1st/2nd Line Support
  • £20,000 - £25,000 per Annum
  • Permanent
  • Cambridgeshire, England, UK Cambridgeshire GBR PE296FY
Job Ref: 50211327
Sector: Cloud, infrastructure & networks
Date Added: 25 March 2021

1st/ 2nd Line SupportRemote working initially in lock down but then in the office (Huntingdon) on a rotation 1 week every month - to help with learning and progression.

Roles and Responsibilities:

  • To provide 1st/2nd line technical support to customers including server, desktop and networking infrastructure.
  • To liaise with and build strong working relationships with key customer contacts.
  • To record all calls to ensure accurate information about the client's systems is maintained and available to other support personnel and account managers.
  • Escalate issues in line with guidance.
  • To have a flexible approach and attitude.
  • To work with other support staff to build knowledge and skills pertinent to the sites supported.
  • To comply with all necessary working practices relating to the customer site.
  • To build strong relationships with customer account managers.
  • To take a proactive approach to customer IT systems to ensure problems are avoided and the longer term development of the customer IT systems are considered.
  • To be able to work autonomously with minimal supervision.
  • To be able to manage demanding users on customer sites who have high expectations.
  • To be able to communicate technical issues and concepts to a non-technical audience.
  • Work together with your Line Manager to develop and enhance your knowledge and skill sets.
  • There may be a requirement to provide cover to other customer sites when absence by other engineers dictates.
  • Ensure that you understand your responsibilities in relation to the Communications Strategy, in particular with attendance at regular team meetings and 121s.
  • Ensure that you understand the Company Ethos and Vision, including any tasks linked to your role with the Strategic Bridge.
  • Any other relevant tasks commensurate with your position, as directed by your Line Manager or appropriate Company Director.


  • Good working knowledge of:
    • MS Windows Server 2008/2012 (R2) /2016
    • MS Windows Windows 7 / 8 / 10
    • MS Exchange 2007 / 2010 /2012
    • MS Office 2010 / 0365
  • Desirable:
    • MS Windows Server 2008R2 or above
    • Microsoft Exchange
    • Azure
    • Office 365
    • VMware
    • Hyper-V
    • Sophos
    • Mimecast
    • Windows Server including ADFS and Active Directory

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

24/04/2021 16:07:18
GBP 20000 25000 Annum
Contact Consultant:
Amy Stratford

Submitting application, please wait..