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Technical Support Analyst - 1st Line Support
Our client are looking for a Technical Support Analyst to join them for an initial 3 month contract. This is an urgent role and the client are ideally looking for someone to start 4th January.
Main Duties & Responsibilities
To provide support to ICT customers in order to ensure the timely and effective resolution of Incidents and Tasks concerning IT equipment, software and services thereby maintaining productivity within the organisation.
To achieve permanent resolutions to Problems identified in the IT software, services, infrastructure and equipment and to work proactively to ensure that Incidents are prevented where possible and future Problems are identified as quickly as possible.
To ensure the smooth, timely and successful installation of IT equipment and to assist in the analysis, planning and execution of IT-related functions in support of configuration changes and scheduled operations.
Assist with the commissioning and coordination of external agencies and contractors. Install, maintain, and support IT services covering a range of locations, enable the use, support and development of applications and systems in accordance with business requirements and targets, define and implement solutions to satisfy business needs as defined by the Service Hub Manager.
To undertake the analysis, planning and execution of IT-related functions for a variety of purposes. For example, for IT changes, installations or upgrades, ensuring that they are carried out on time and liaising appropriately with colleagues, in order to ensure a seamless transition from old configuration to new.
To present a professional profile for the IT service to ensure customer satisfaction and to develop a positive reputation for the service.
To maintain an awareness of the skills and technical strengths of IT colleagues in order to ensure that Incidents, Problems and Tasks can be referred appropriately and maintain a thorough knowledge of the various systems supported and to understand the impact that each has on the business in order to make informed decisions when prioritising work.
* Experience in software testing to reverse engineer issues and to
* Ability to keep accurate records and document clearly
*Windows 7 and windows 10
* Basic Networking knowledge
* Active directory
* Access management and security guidelines
To apply for this position please submit your CV.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age