Service Desk Analyst - 1st Line

Service Desk Analyst - 1st Line
  • £12 - £16 per Hour
    HOUR
  • Contract
  • Southampton, Hampshire, England, UK Southampton Hampshire GBR SO16 0AS
Job Ref: 50210945
Sector: Other
Date Added: 22 February 2021
  • Service Desk Analyst - 1st Line Support
  • Inside of Scope!
  • Southampton
  • 6 month contract
  • ASAP Start
  • Up to £16ph

My client is looking for a Service Desk Analyst to join their busy team on a 6 months basis, this role is looking to start before Christmas however the site closes between 24/14 and 03/01, please note interviews will be held next week for this position.

Duties

    • Provide a customer and business focused single point of contact to end users reporting IT related incidents or requests
    • Provide a service in line with the team's rota and ensure the phone service is covered between 8am and 5 pm
    • Diagnose and resolve technical incidents and requests at first level to minimise the impact of incidents or requests. and co-ordinate IT support by 2nd level teams
    • Obtain both technical information and business impact from customers to enable support teams to resolve incidents or fulfil requests effectively. Recognise and react appropriately to an incident which is of a high severity
    • Identify service and process improvements to enhance the customer experience of IT support function.

Key Skills and Experiences

    • Good Microsoft Office skills (Outlook, Word Excel)
    • Help Desk Experience
    • good communication skills both written and oral
    • Good knowledge of Windows 10
    • Good Knowledge of Active Directory & Exchange

If you are interested and available please apply today!

Lorien Plc is acting as an Employment Business in relation to this vacancy.

Lorien
24/03/2021 15:31:25
GBP 12.00 16.00 Hour
Contact Consultant:
Hollie Smith

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