Service Design and Transition Introduction Lead

Service Design and Transition Introduction Lead
  • £400 - £435 per Day
    DAY
  • Contract
  • Dunstable, Bedfordshire, England, UK Dunstable Bedfordshire GBR LU5 5YG
Job Ref: 50210396
Sector: Service delivery & operations
Date Added: 03 November 2020

Service Introduction Lead - Design and Transition

We have a new opportunity for a contract Service Introduction Lead to join our retail client to provide Service Design and Transition expertise to support our clients Security Transformation Programme.

This role will be on a 1 month rolling contract basis and will be remote.

What you will be doing

You will be responsible for transitioning Security projects into Live Service and IT Operations support.

You will be responsible for assessing the project in terms of requirements, risk profile and standard service model alignment. From the impact assessment you will need to understand the number of days to be included within the project to complete the service introduction activities.

You will be responsible for defining the service requirements including SLAs, hours of operation and non-functional requirements. This will require the production of a Service Definition which you will own and manage until the service enters BAU. In addition, you may be required to help support the production of knowledge articles and ensuring sufficient operational training. This will include commercial engagement with our third party Service Desk to formally onboard the service.

Stakeholder engagement will be paramount to ensure alignment across the business and IT. This will include weekly reporting, chairing of governance gateways and regular meetings with Service Delivery Management.

What we are looking for

  • Experience of service design for implementations with multi supplier and technical interfaces
  • Proven experience gained in an IT service management/delivery environment, responsible for areas such as service introduction, transition or design.
  • Experience of contract negotiations and management.
  • Experience of producing service documentation (Service Design/Definitions, Knowledge Articles, Run Books)
  • Experience in managing deliverables via 3rd party suppliers.
  • Experience of applying a service transition process
  • Experience of chairing service governance gateways
  • Knowledge and application of ITIL service management processes.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
03/12/2020 18:26:59
GBP 400 400
Contact Consultant:
Emma Stewart

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