2nd Line Field Engineer - PAYE Contract basis only

2nd Line Field Engineer - PAYE Contract basis only
  • £150 - £200 per Day
  • Contract
  • Birmingham, West Midlands, England, UK Birmingham West Midlands GBR B6 4US
Job Ref: 50209912
Sector: Support & Administration
Date Added: 30 September 2020

2nd Line Field Engineer - PAYE Contract basis only

A UK based Charity Organisation are looking for a 2nd Line Field Engineer to work supporting some sites across Birmingham

  • Initial 12 week assignment
  • Candidates will need a basic DBS
  • Candidates must be car drivers

The key responsibilities for this role includes:

  • Work with the ICT 2nd Line & Field Engineer Team Leader to deliver high quality ICT service delivery across Nacro domains
  • To support the existing service desk delivery and 1st line team in dealing with complex issues. This also includes site visits, documenting, provide training, prioritising / coordinating incidents with suppliers and actively resolving issues using ITIL based methodologies and incident tracking software
  • Responsible for fault finding, diagnosis and investigation of technical issues to ensure Root Cause Analysis (RCA) and preventative measures are undertaken
  • Create and maintain IT related documentation for all systems.
  • Monitoring, support, and maintenance of core servers and services
  • Own, support and develop shared knowledge database including key ITIL processes such as Incident Management, Service Request, Access Management, Change Management and Asset Management
  • Build good relationships with stakeholders, promoting a culture of continuous service improvement across the ICT service delivery function

The key experience and knowledge required for this role includes:

  • IT Support ITIL processes e.g. incident management, service request, problem resolution etc.
  • ITIL foundation ideally
  • Technical / IT Support background; Windows, Citrix, VMware, Active Directory, Exchange, O365, Desktop, Infrastructure etc.
  • Networking equipment configuration: Router/Switch/WAPs/Firewalls/ Filtering
  • Strong stakeholder management.
  • Experience of developing and using call logging software.
  • Cloud VOIP telephony.

This is a contract role working for a top company as a Field Engineer.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

30/10/2020 15:47:19
GBP 150 150
Contact Consultant:
Henry Wilson

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