IT Helpdesk Advisor

IT Helpdesk Advisor
  • £26,000 per Annum
  • Contract
  • Oldham, Greater Manchester, England, UK Oldham Greater Manchester GBR OL9 7LH
Job Ref: 50209595
Sector: Network, Telecoms & Infrastructure
Date Added: 09 September 2020

IT Helpdesk Advisor - 6 month fixed term contract

Are you someone with IT Support skills looking to go into a new role for 6 months?

My client, based in Oldham is looking for someone to join on a temporary basis as soon as possible.

You will support the organisation by delivering an effective and efficient 1st line technical support service, that resolves any IT related queries and/or incidents and recommending innovatice solutions, that provide your internal customers with a swift return to service.

Key responsibilities include :

  • The effective and efficient management of Incidents received during the shift's period of responsibility
  • Deliver 1st Line Technical Support resolving appropriate incidents and recommending solutions and workarounds, to provide customers with a swift return to service
  • The effective and efficient management of Requests received during the shift's period of responsibility
  • Support to the effective and efficient management of the introduction of new Services, the Transition of Services from projects into the operational IT Estate, and the effective delivery of Problem and Change Management within IT Services

The ideal candidate will have :

  • Good knowledge of IT services delivered within a corporate environment
  • Customer service experience
  • Excellent prioritisation skills
  • Knowledge of Incident management
  • Knowledge of Problem management
  • Knowledge of Request Fulfilment
  • Able to maintain good supplier relationships
  • Excellent oral and written communications
  • Excellent knowledge of Microsoft Office

Is this role of interest to you? APPLY NOW!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

09/10/2020 13:10:37
GBP 0 0
Contact Consultant:
Thom Bannister

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