3rd Line Support - SCCM/ Intune

3rd Line Support - SCCM/ Intune
  • £35,000 - £45,000 per Annum
  • Permanent
  • Cambridge, Cambridgeshire, England, UK Cambridge Cambridgeshire GBR PE296FY
Job Ref: 50209588
Sector: Network, Telecoms & Infrastructure
Date Added: 21 September 2020

3rd Line Support - SCCM/ Intune Working from home - 2/3 days a week in Huntingdon - flexible.

We have an exciting opportunity for a 3rd Line Support Engineer with strong SCCM and Intune skills to join a growing team within an Award-Winning Managed Service based in the UK.

My client is a successful technology organisation who have gone through recent expansion and have an opening for a 3rd Line Support Engineer to work on their Service Desk. My client offers a great salary annual review plus a work from home flexibility.

If you're looking for a company that offer great progression working within a rapidly growing industry and the flexibility to work from home or know someone who is - they please apply!

Key Responsibilities and Deliverables:

  • To provide 3rd line technical support to customers including server, desktop and networking infrastructure.
  • To liaise with and build strong working relationships with key customer contacts.
  • To record all calls to ensure accurate information about the client's systems is maintained and available to other support personnel and account managers.
  • To have a flexible approach and attitude.
  • To work with other support staff to build knowledge and skills pertinent to the sites supported.
  • To build strong relationships with customer account managers.
  • To take a proactive approach to customer IT systems to ensure problems are avoided and the longer term development of the customer IT systems are considered.
  • To be able to work autonomously with little supervision.
  • To be able to manage demanding users on customer sites who have high expectations.
  • To be able to communicate technical issues and concepts to a non-technical audience.


  • SCCM
  • Intune
  • MS Windows Server 2008R2 or above
  • Microsoft Exchange
  • Azure
  • Office 365
  • VMware
  • Hyper-V
  • Sophos
  • Mimecast
  • Windows Server including ADFS and Active Directory


  • VOIP - Trader Systems or CISCO Telephony
  • Veeam
  • ADFS
  • Netapp
  • Citrix Netscaler, Xenapp and Xendesktop
  • Disaster Recovery experience
  • MSP Experience

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

21/10/2020 13:22:32
GBP 35000 35000
Contact Consultant:
Amy Stratford

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