BMC Remedy Analyst/Trainer

BMC Remedy Analyst/Trainer
  • £400 - £500 per Day
    DAY
  • Contract
  • Hertfordshire, England, UK Hertfordshire GBR SG8 5HE
Job Ref: 50209012
Sector: Service Delivery
Date Added: 29 July 2020

BMC Helix (Remedy) Analyst/Trainer

A FTSE100 company are currently recruiting for an Analyst or a Trainer with good BMC Helix or Remedy version 9 or above experience. This role is to work with a Training Lead to create training material and documentation.

The key responsibilities for this role includes:

  • Design and deliver end-user training for BMC Helix Incident, Problem, Change, SACM, Knowledge and Smart Reporting modules
  • Design and deliver end-user business training for BMC Digital Workplace self-service
  • Design training modules around user personas
  • Ensure that the defined set of training deliverable support the overall project timeline
  • Deliver a comprehensive set of work instructions to support each process
  • Ensure that BMC best practice is represented throughout all training

The key experience and knowledge required for this role includes:

  • BMC Helix/Remedy technical knowledge version 9 or above.
  • ITSM toolset implementation experience with a proven track record of delivery within large, structured programme environments
  • Well-rounded training and operational skillset, with a strong appreciation of ITIL
  • Can demonstrate experience of working across a large and diverse organisation
  • Demonstrate a good understanding of ITSM toolsets
  • Demonstrable track record of operating effectively in a dynamic, fast paced, challenging and delivery focused Project / Programme environments containing blended teams (e.g. permanent, contract, vendor, SI, Business/IT/operational teams, offshore)

This is a contract role working for a top company as a BMC Remedy Trainer.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
28/08/2020 09:19:34
GBP 400 400
Contact Consultant:
Henry Wilson

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