Cisco Voice Technology Manager - Contact Centre

Cisco Voice Technology Manager - Contact Centre
  • £60,000 - £65,000 per Annum
    ANNUM
  • Permanent
  • Basingstoke, Hampshire, England, UK Basingstoke Hampshire GBR rg215ne
Job Ref: 50208817
Sector: PMO, Project & Programme Management
Date Added: 23 July 2020

Cisco Voice Technology Manager - Contact Centre

Our client, a leading British Corporation are currently recruiting for an Cisco Voice Technology Manager with Contact Centre to join the team on a permanent basis.

Role:

You will be responsible for all call delivery, Cisco-hosted telephony, Acqueon automated outbound dialler, Teleopti workforce management, zoom call recording and quality monitoring, Semafone PCI telephony payments and RMG display systems.

This role owns the complete suite of contact centre technologies and their integrations with other core systems (e.g. Pega CRM, CTI, ID&V). This is a proactive leadership role with three key areas of accountability; ensuring high levels of service availability, effective configuration and optimisation of the technologies, and managing and implementing new services through the Voice Technologies development roadmap.

Experience:

You will have come from an environment where you have supported these and complimentary voice technologies, for an organisation with multiple locations and more than 5000 employees.

You have proven problem solving skills and have contributed to delivering significant operational improvements. Ideally you will have led a small team, but the prerequisite is a proven track record of technical delivery for your previous employers.

Please apply!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
22/08/2020 13:44:14
GBP 60000 60000
Contact Consultant:
Yasmin Findlay

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