SC Cleared Deskside Engineer - 2nd Line

SC Cleared Deskside Engineer - 2nd Line
  • £24,000 - £27,000 per Annum
  • Permanent
  • Warwick, Warwickshire, England, UK Warwick Warwickshire GBR CV34 6DA
Job Ref: 50208729
Sector: Support & Administration
Date Added: 03 July 2020
  • SC Cleared Deskside Engineer
  • Warwick
  • ASAP

My client is looking for a SC Cleared Deskside Engineer to assist them on a perm basis in Warwick, please note you will be working on site from the start date.

Key Responsibilities

  • To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed.
  • Working within a core site as part of a wider teams spread through other core sites and field.
  • To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure.
  • To install or re-install any applications onto PCs in line with installation procedures.
  • Perform basic networking support, including investigating faults, patch, tracing & replacing from to switches
  • To update call management systems with relevant notes to aid the customer, the end-user, other teams, and other members within our own team with resolutions, customer updates and escalations.
  • Provide alternative solutions including a "Box/Hardware Swap" where possible to provide a quick resolution with minimum inconvenience to the user.
  • Perform IMaC activities as defined within the customer contract.
  • Provide remote support to end-users.

Key Skills & Experiences

  • Hardware & Software Experience
  • Live SC Clearance
  • 2nd line support
  • Mobile phone support
  • Knowledge of Windows 7, 8, 8.1 and 10
  • Microsoft Office 2010, 2013 & 365
  • Mobile Phone Support
  • SCCM knowledge
  • VIP/ Exec Experience

If you are available and interested please apply today!

Lorien Plc is acting as an Employment Agency in relation to this vacancy.

02/08/2020 10:04:01
GBP 24000 24000
Contact Consultant:
Hollie Smith