Operations Manager Customer Care - FTC

Operations Manager Customer Care - FTC
  • £65,000 - £70,000 per Annum
  • Permanent
  • London, England, UK London London GBR W6 7AP
Job Ref: 50208339
Sector: Service Delivery
Date Added: 21 July 2020

Contact Centre Operations Manager - Customer Care

6 months fixed term contract - with a view to extend

About the role

As our Customer Care Operations Manager, you will play a key role in leading all Call Centre operations and processes behind our Customer Care Strategy, managing all the touch points involved. Leading a team and driving successful collaboration with our third party partners, you will ensure that our customers receive the very best levels of service.

You'll evaluate, test and implement new systems for call centre operations, ensure system changes are defined and approved, and coordinate all applicable programs by providing clear direction and updates, seizing opportunities, and adapting to the evolving needs and priorities of our customers.

About you

We're looking for someone dedicated to truly excellent customer service, someone who can empower and encourage their team and third parties

You should enjoy:

  • Mentoring
  • Educating
  • Motivating a phenomenal team
  • Thinking strategically around how you can make the very best of your department

Should have come from:

  • An experienced Contact Centre background as well as managing 3rd parties
  • Luxury Brands/Retail/FMCG background
  • Experience in commercial functions or contact centre operations
  • Someone who brings with them proven success in customer care environments
  • You will have led third party teams in previous roles, and be able to demonstrate how you are able to successfully motivate and lead a team to hit their targets

If you have the necessary experience, please apply!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

20/08/2020 10:35:41
GBP 65000 65000
Contact Consultant:
Emma Stewart

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