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Contact Centre Operations Manager - Customer Care
6 months fixed term contract - with a view to extend
About the role
As our Customer Care Operations Manager, you will play a key role in leading all Call Centre operations and processes behind our Customer Care Strategy, managing all the touch points involved. Leading a team and driving successful collaboration with our third party partners, you will ensure that our customers receive the very best levels of service.
You'll evaluate, test and implement new systems for call centre operations, ensure system changes are defined and approved, and coordinate all applicable programs by providing clear direction and updates, seizing opportunities, and adapting to the evolving needs and priorities of our customers.
We're looking for someone dedicated to truly excellent customer service, someone who can empower and encourage their team and third parties
You should enjoy:
Should have come from:
If you have the necessary experience, please apply!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age