Deskside Engineer - ASAP Start!

Deskside Engineer - ASAP Start!
  • £114.47 - £120 per Day
  • Contract
  • Edinburgh, Scotland, UK Edinburgh Edinburgh GBR eh129se
Job Ref: 50208255
Sector: Support & Administration
Date Added: 19 May 2020
  • Deskside Engineer
  • Edinburgh
  • Beginning of June Start
  • £114.47 - £120.00 per day

My client is looking for a Deskside Engineer to act both as a specialist in specific product areas for customer systems, and provide support for hardware and software maintenance calls and implementation requests.

Key Responsibilities

  • To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed.
  • Working within a core site as part of a wider teams spread through other core sites and field.
  • Provide a Smart Hand (Physical Power Cycle of Firewall, Router, Switches, Servers ETC. Reset of Network Drives, Inserting CD/DVD/Tape in to a device, Checking a Device activity light or an error on a screen)
  • To install pre-defined computer image's onto desktop and laptop computers in the case of a serious system failure.
  • To install or re-install any applications onto PCs in line with installation procedures.
  • Perform basic networking support, including investigating faults, patch, tracing & replacing from desk side to switches

Knowledge, Skills & Experience

  • Desk Side Experience - up to 2nd line
  • SNOW or other ITSM Ticket-based toolsets in order to have an understanding and manage workflow tickets
  • Strong product related technical background
  • Knowledge of Windows 7, 8, 8.1 and 10
  • Microsoft Office 2010, 2013 & 365
  • Active Directory Services knowledge
  • Mobile Phone/ Tablet Support

If you are available and interested please apply today!

Lorien Plc is acting as an Employment Business in relation to this vacancy.

18/06/2020 12:45:06
GBP 114.47 114.47
Contact Consultant:
Hollie Smith

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