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Lorien's client is going through a very exciting period of growth and looking to add multiple Skype Business Engineers - (3rd line support) to join them out of their Glasgow city centre offices on a permanent basis to help support all their current remote working staff across their global offices. The role will be fully remote whilst the UK remains in lockdown and all IVs will be done via video call.
You will be joining a global team who are responsible for daily operation, support, maintenance and improvement of the Skype for Business service and call centre services, Exchange, blackberry UEM whilst working closely with all the various teams across their IT function.
You will be the Third Line escalation point for all issues working towards SLA's and providing excellent customer care internally within the group for Skype for Business service, whilst making sure all documentation of existing and new infrastructure remains updated and consistent with the company's standards. Adhering to all the processes and protocols and making sure the environment including security standards are running smoothly.
Demonstrate a strong knowledge of Skype for business, Office 365 and Unified communications. Must have a strong background in configuring Session Border Controllers (SBC) and supporting an enterprise Skype VOIP enterprise environment.
Although not essential and skills in the following areas would prove useful, but full training would be provided in EICC, Exchange 2010/2016+, Blackberry UEM including operations support of an enterprise server environment ie - security protocols, patching, monitoring.
Our client is offering a fantastic working environment and a highly competitive salary and benefits package. So should the above sound like you, please get in touch with the latest version of your cv or call for a confidential discussion.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age