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Senior Service Designer
I'm looking for a Senior Service Designer to join my client's Service & Experience Design team to ensure we take a service design-led approach to solving problems for our members and colleagues - We have offices located in London and Swindon but this role offers remote / flexible working within the UK.
You'll be one of the first service designers to join S&ED and so will play an important and influential role in helping us develop the service design capability to show the value of service design.
You'll be experienced in visualising, articulating, and solving complex problems and concepts, influencing the business to take the right decisions based on research evidence and insight. You'll be able to move from analysis to synthesis to design intent. And you'll know how to map and design user journeys across multiple services and channels, in a way that aligns to business strategy, brand positioning and our service principles.
As a service designer, you'll work in a multidisciplinary Agile team, including content design, UI and UX design, business design, product and tech colleagues. You'll plan, design and carry out research activities to get a deep understanding of users. You'll design and map the multi-channel, multi-touch point end-to-end journey of services to help a user complete their goal and the business to unlock value, while ensuring we meet regulatory standards and other considerations. You'll use your facilitation and stakeholder management skills to get the right inputs and buy-in to the approaches you take.
We're looking for people with experience and skills in these areas:
If this role is of interest and you'd like more info please get in touch!!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age