Support Analyst (Product)

Support Analyst (Product)
  • Competitive
  • Permanent
  • London, England, UK London London GBR EC3A 4AF
Job Ref: 50207132
Sectors: Support & Administration Data & Analytics
Date Added: 01 September 2020

Support Analyst

Lorien are working with a Property Services company who require a Support Analyst to join their thriving Product / Data Services team based in London.

The role:

My client will teach you the ins and out of their applications, and you will bring your excellent analytical skills to troubleshoot, problem solve, and offer technical support to users on the front line.

The successful candidate would thrive when faced with a problem to solve under pressure and be able to communicate with and influence people at all levels.

You will collaborate closely with developers to build a wide-ranging knowledge of different areas of the business, and the technologies and tools that they use (e.g. Jira, SQL, Oracle).

Skills required;

  • Data experience - SQL, Excel, data manipulation, creating pivot tables and charts
  • Customer service - 2nd line, must have the ability to take an issue and resolve it as the last port of call. This role will need to work closely with Developers and other business teams to resolve internal and external issues that are logged.
  • Requirement taking. Not your traditional Customer Service role of taking a ticket and passing it on, they need to ask the right questions to understand the whole picture, to then be able to give all the info to the relevant team or person who will be able to help resolve the issue.
  • Working very closely with multiple teams and skill sets.
  • API or Development knowledge (Desirable)

Company benefits include:

  • Massive opportunity for career progression in many areas of the business
  • 25 days holiday + bank holidays
  • Pension contribution
  • Life assurance
  • Opportunity to buy up to 5 days holiday
  • Yoga/running/film clubs
  • Daily fruit baskets

If you are interested please apply within.

Support Analyst

Lorien Plc is acting as an Employment Agency in relation to this vacancy.

01/10/2020 15:49:07
Contact Consultant:
Ryan Hutton

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