CRM Product Support Analyst - Contract

CRM Product Support Analyst - Contract
  • £200 - £260 per Day
    DAY
  • Contract
  • West London, London, England, UK West London London GBR TW8 9GS
Job Ref: 50204818
Sector: ERP & CRM
Date Added: 08 October 2021

CRM Product Support Analyst - Contract

My client a top Pharmaceuticals company is currently looking to recruit a CRM Product Support Analyst to join its team on a contract basis. This role will be initially be working remotely. Please note that this contract will have to be set-up as Umbrella/PAYE. Key experience for the CRM Product Support Analyst includes:

The CRM Product Support Analyst will work within the Sales Force CRM team. In this role the CRM Product Support Analyst will be responsible for supporting Sales Force excellence across UK brands, through the support and management of the data driven productivity tool. This tool acts as a digital assistant to the sales force by leveraging the power of data driven insights to deliver a more coordinated customer experience

The team have accountability for processes such as new use case development, management of existing use cases, diagnosis and resolution of issues, data preparation, performance reporting, field query management and training. The CRM Product Support Analyst will work closely with both sales, brand and marketing excellence teams in order to deliver a high-quality data driven customer experience.

The key responsibilities for the CRM Product Support Analyst role include:

  • Support the operational development of new use cases with key sales and marketing stakeholders to deliver against commercial priorities.
  • Create and define the technical requirements to shape the functionality of the use cases
  • Refine and regularly maintain existing use cases to ensure they work effectively and remain relevant as business priorities evolve over time.
  • Develop processes to increase the stability of use cases and deliver a consistent and reliable standard of performance.
  • Liaise with the regional/global teams to update/maintain/build use cases. Build strong working relationships and improve processes to develop a culture of right first-time delivery.
  • Work with our UK Data Engineering team to prepare all necessary data for use cases
  • Provide regular KPI reporting and identify areas for improvement
  • Act as first Point of Contact for field query management and issue resolution.
  • Create training materials for the roll out of new use cases

The key experience and knowledge required for the CRM Product Support Analyst role includes:

  • Commercial pharmaceutical experience (sales/marketing) is desirable
  • Understanding of user journeys and digital marketing channels (email, web, webinar)
  • Understanding of CRM and pharmaceutical sales data
  • Experience of Salesforce, Veeva or another CRM.
  • Excel skillset for tracking data and reporting.

This is a contract role for a CRM Product Support Analyst working for a top company. To apply to the CRM Product Support Analyst please send a CV. Please note that this contract will have to be set-up as Umbrella/PAYE.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien
07/11/2021 15:52:24
GBP 200 260 Day
Contact Consultant:
Matthew Felton

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