Service Desk Analyst - Team Lead

Service Desk Analyst - Team Lead
  • £150 per Day
  • Contract
  • Kegworth, Leicestershire, England, UK Kegworth Leicestershire GBR de74 2gf
Job Ref: 50204439
Sector: Other
Date Added: 17 November 2021
  • Service Desk Analyst - Team Lead
  • Remote based - 1 office visit per week in Kegworth
  • 6 months -ASAP Start
  • £150 per day
  • Shift Pattern - 06:00 - 21:00 - 7 hour days
  • Inside of Scope

I have an amazing opportunity to be a Team Leader for an existing Service Desk for the major UK Bank, Natwest! The offices are based in Kegworth however you would only be require to work onsite once a week.

The primary purpose of the team leader role is to effectively manage a team of operators/agents/analysts to achieve agreed People, Risk, Financial and delivery targets. The team leader will be responsible for managing, motivating and developing their team in line with behavioural standards to achieve operational excellence. Team leaders must demonstrate a passion for identifying and meeting user's needs and contribute to an efficient and friendly centre in which employees feel valued, involved and recognised.

Key Skills and Experiences

  • Previous experience of coaching, providing feedback and developing individual
  • Experience of working and leading staff within a contact environment
  • Excperinece workign on a Service Desk Environment

If you are available and interested please apply today!

Lorien Plc is acting as an Employment Business in relation to this vacancy.

17/12/2021 13:49:32
GBP 150.00 Day
Contact Consultant:
Hollie Smith

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